Front Office - Customer Service

Closets By Design Connecticut West; Bethel (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401K matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Closets by Design Connecticut West seeks an enthusiastic Administrative Assistant to support daily operations, data entry, customer inquiries, and office coordination.

You will manage calendars, assist sales and production teams, and ensure accurate records while delivering friendly, professional service.

Qualifications

• Proactive individual who takes ownership of tasks and drives them to completion.
• Ability to master processes and follow procedures accurately.
• Proven customer support experience or client service background.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent required; college degree preferred.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Data Entry: accurately entering information into databases and spreadsheets.
• Data Quality Assurance: verify accuracy and completeness of data.
• Maintaining Records: organize physical and digital files for easy access.
• Communicating: collaborate with team to clarify data requirements.
• Following Protocols: adhere to company data management procedures.
• Ordering and maintaining office supplies and equipment.
• Handling incoming/outgoing mail and packages.
• Handle customer inquiries via phone and email professionally.
• Provide accurate information regarding products, services, policies, and procedures.
• Greet visitors and assist as needed.
• Escalate complex issues to relevant departments for resolution.
• Follow up with customers to ensure satisfaction.
• Work with other departments to ensure seamless customer experiences.
• Provide administrative support to office staff, sales, and production/installation teams.
• Manage designers' appointment calendars.
• Adhere to customer service policies and meet performance goals.

Skills

Proactive

Data entry

Customer support

Phone handling

Communication skills

Time management

Multi-tasking

CRM knowledge

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Do you have excellent communication skills, a customer-first attitude, and an attention to detail?

Are you motivated to excel in a fast-paced environment?

Do you enjoy being a part of a collaborative environment where every detail counts and contributions are valued?

If so, then you deserve to learn more about this opportunity!

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide superior customer service.

Job Responsibilities

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Administrative Assistant. The Administrative Assistant plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.

Job Requirements

Data Entry:

• Inputting Data: accurately entering information into databases, spreadsheets, or other systems from various sources.
• Data Quality Assurance: running reports to check for accuracy and completeness in data system.
• Maintaining Records: organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility.
• Communicating: collaborating with team members or departments to clarify data requirements or resolve discrepancies.
• Following Protocols: adhering to company procedures and data management best practices.

Administrative Support:

• Ordering and maintaining office supplies and equipment if needed
• Handling incoming and outgoing mail and packages.

Customer Interaction:

• Handle incoming customer inquiries via phone and email in a courteous and professional manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Greet visitors and provide assistance

Problem Resolution:

• Escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure their concerns are resolved satisfactorily.

Team Collaboration:

• Work closely with other departments to ensure seamless customer experiences.
• Deliver administrative support for office staff, sales team and production/installation departments
• Manage designers' appointment calendars

Quality Assurance:

• Adhere to customer service policies and procedures.
• Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

Qualifications:

• A proactive individual who thrives on taking ownership of tasks and driving them to completion.
• Ability to master processes
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent is required; college degree preferred.
• Proficiency in Microsoft Office and CRM systems.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• 401K
• Paid time off and holidays.