Front Office Supervisor

Closets By Design Boston; Shirley (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Job summary

Closets by Design Boston is seeking a Call Center Supervisor to oversee daily office operations and ensure a smooth experience for customers and staff. You will coordinate appointment calendars, manage inquiries, and support sales, production, and installation teams.

Ideal candidates bring 1–2 years of supervisory experience, a friendly, professional demeanor, and strong organizational and computer skills, including Microsoft Office. This on-site role offers a competitive salary and benefits.

Qualifications

• Strong organizational skills.
• Friendly, customer-focused attitude with a professional demeanor.
• Proficient in computer applications and Microsoft Office.
• Skilled in coaching front desk staff to deliver exceptional customer service.
• Supervisory experience. Minimum of 1 - 2 years.

Responsibilities

• Coordinate designers' appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise front office staff as needed.

Skills

Leadership

Coaching

Customer service

Organizational skills

Microsoft Office

Front desk supervision

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. We are looking for a motivated, organized, and detail-oriented individual with strong leadership skills and a passion for providing superior customer service.

We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless experience for both customers and our team.

Benefits

• Listed pay of $23-$26.
• Paid holidays and paid time off.
• Health and retirement benefits.
• Open door policy with your manager.

Responsibilities

• Coordinate designers' appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise front office staff as needed.

Requirements

• We are looking for candidates with strong organizational skills.
• Friendly, customer-focused attitude with a professional demeanor.
• Proficient in computer applications and Microsoft Office software.
• Skilled in coaching front desk staff to deliver exceptional customer service.
• Supervisory experience. Minimum of 1 - 2 years.

Closets by Design - Overview

• Closets by Design is a nationally recognized leader in home organizing systems.
• We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

• Serve Others
• Be a Problem Solver