Call Center Supervisor

Closets By Design; Shirley (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Open door policy

Paid time off

Training & development

Opportunity for advancement

Paid holidays

Job summary

Closets by Design is seeking a motivated Call Center Supervisor in Shirley, MA to oversee daily office operations and ensure a seamless customer experience. You will lead call center staff, coordinate calendars, and collaborate with sales, production, and installation teams.

The ideal candidate combines strong organizational skills with a professional, customer-focused approach and at least 1–2 years of supervisory experience in a related setting.

Qualifications

• Strong organizational skills.
• Friendly, customer-focused attitude with a professional demeanor.
• Proficient in computer applications and Microsoft Office software.
• Skilled in coaching front desk staff to deliver exceptional customer service.
• Supervisory experience. Minimum of 1 - 2 years.

Responsibilities

• Coordinate designers’ appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Answer and direct incoming phone calls.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise call center staff as needed.

Skills

Organizational skills

Customer service

Coaching front desk staff

Supervisory experience

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. We are looking for a motivated, organized, and detail-oriented individual with strong leadership skills and a passion for providing superior customer service.

We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless experience for both customers and our team.

Benefits

• Listed pay of $22-$26.
• Paid holidays and paid time off.
• Health and retirement benefits.
• Open door policy with your manager.

Responsibilities

• Coordinate designers’ appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Answer and direct incoming phone calls.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise call center staff as needed.

Requirements

• We are looking for candidates with strong organizational skills.
• Friendly, customer-focused attitude with a professional demeanor.
• Proficient in computer applications and Microsoft Office software.
• Skilled in coaching front desk staff to deliver exceptional customer service.
• Supervisory experience. Minimum of 1 - 2 years.

Closets by Design - Overview

• Closets by Design is a nationally recognized leader in home organizing systems.
• We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

• Serve Others
• Be a Problem Solver

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate.