Front Office Supervisor - Hotel Guest Services Lead (On-Site)

Hilton-Garden-Inn-Wayne; Wayne (NJ); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Programs

Learning & Development

Employee Referral Program

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor to join the Hilton Garden Inn Wayne team on-site in Wayne, NJ. The role coordinates front office operations, supports management, and requires open availability including weekends and some overnight shifts.

Ideal candidates have Hilton Brand experience and OnQ certification preferred, with strong customer service and computer skills. Benefits include weekly pay, 401(k) with company match, vacation, holidays and more.

Qualifications

• Experience in hotel front desk and guest services.
• Hilton Brand experience and OnQ certified preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver's license and acceptable driving history.

Responsibilities

• Oversee guest services and front office operations; ensure superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team; plan, assign, direct work and resolve guest issues.
• Front Desk Duties: greet guests, complete check-in/check-out in PMS, manage reservations.
• Handle cash and credit card transactions; manage guest information and requests promptly.
• Typical Schedule: Morning 7 AM–3 PM; Evening 3 PM–11 PM; weekend availability required.

Skills

Guest services

Front desk operations

Team supervision

Customer service

Communication

Education

High School diploma or equivalent

Tools

Property management system

WORD

EXCEL

Intranet

Job description

Buffalo Lodging Associates is seeking a Front Office Supervisor to join the Hilton Garden Inn Wayne team on-site in Wayne, NJ. The role coordinates front office operations, supports management, and requires open availability including weekends and some overnight shifts.

Ideal candidates have Hilton Brand experience and OnQ certification preferred, with strong customer service and computer skills. Benefits include weekly pay, 401(k) with company match, vacation, holidays and more.