Hotel Front Desk Agent

Buffalo Lodging Associates, LLC; Wayne (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

$17.50 /hr

Medical, Dental & Vision Insurance

401(k) Retirement Plan with employer 1

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Hotel Discounts

Wellness Programs

Development Opportunities

Job summary

Hilton Garden Inn-Wayne in Wayne, NJ is seeking a Guest Services Representative to join the Front Desk team. The role involves greeting guests, handling check-in/out, reservations, and providing exceptional service in a bustling hotel environment. Shifts include mornings, evenings, weekends and holidays.

A valid driver's license and a customer‑focused attitude are required. The position offers competitive hourly pay of $17.50, with benefits and ongoing learning opportunities as part of Buffalo

Qualifications

• Customer service experience, preferably in a hotel setting.
• High School diploma or equivalent.
• Computer literacy including PMS, Word and Excel.

Responsibilities

• Greet guests and manage check-in/check-out in the Property Management System.
• Handle cash, credit card information and hotel goods.
• Identify guest needs and provide information on hotel services to create a welcoming environment.
• Take reservations and enter/update information in the PMS.
• Follow the posted schedule: mornings 7 AM–3 PM, evenings 3 PM–11 PM, weekends/holidays as required.

Skills

Customer service experience

Cash handling

Guest relations

Education

High School diploma or equivalent

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Hilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470. We are currently looking for Guest Services Representative to join our Front Desk Team! You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many guests come and stay for a quiet place while visiting New York City. Ice Vault Arena is a short walk away, and shopping and dining is within five-minutes. We have a bus stop a half-mile away. Our hotel has the Garden Grille and Bar, that serves breakfast and dinner to our guests. The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

Responsibilities

The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests.

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend and Holidays Availability needed

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• $17.50 /hr
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.