Hotel Front Office Supervisor | Guest Experience Lead

Buffalo Lodging Associates, LLC

Wayne (NJ)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Paid Weekly

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Discounts

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor to join the Hilton Garden Inn Wayne team. This full-time position requires open availability, including weekends, holidays, and occasional overnight shifts, to ensure smooth front desk operations and guest satisfaction.

Responsibilities include supervising front office staff, coordinating guest services, and maintaining standard Hilton brand service.

Qualifications

Customer service experience in a hotel setting preferred.
Hilton Brand experience and OnQ certification is preferred.
High School diploma or equivalent is preferred.
Computer knowledge including Word and Excel is strongly preferred.
Must have valid driver's license and acceptable driving history.

Responsibilities

Oversee guest services and front office operations; ensuring superior service.
Foster a positive, cooperative work environment between front office staff and management.
Supervise front office team; plan, assign, direct work and address guest concerns.
Front Desk Duties: greet guests, manage check-in/check-out in the PMS, handle reservations, updates and cancellations.
Handle cash and credit card transactions with accuracy and security.
Maintain schedule coverage: mornings (7 AM–3 PM), evenings (3 PM–11 PM), and weekend availability.