Front Office Supervisor - Hilton Garden Inn Wayne

Hilton-Garden-Inn-Wayne; Wayne (NJ); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Programs

Learning & Development

Employee Referral Program

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor to join the Hilton Garden Inn Wayne team on-site in Wayne, NJ. The role coordinates front office operations, supports management, and requires open availability including weekends and some overnight shifts.

Ideal candidates have Hilton Brand experience and OnQ certification preferred, with strong customer service and computer skills. Benefits include weekly pay, 401(k) with company match, vacation, holidays and more.

Qualifications

• Experience in hotel front desk and guest services.
• Hilton Brand experience and OnQ certified preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver's license and acceptable driving history.

Responsibilities

• Oversee guest services and front office operations; ensure superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team; plan, assign, direct work and resolve guest issues.
• Front Desk Duties: greet guests, complete check-in/check-out in PMS, manage reservations.
• Handle cash and credit card transactions; manage guest information and requests promptly.
• Typical Schedule: Morning 7 AM–3 PM; Evening 3 PM–11 PM; weekend availability required.

Skills

Guest services

Front desk operations

Team supervision

Customer service

Communication

Education

High School diploma or equivalent

Tools

Property management system

WORD

EXCEL

Intranet

Job description

Job Category: Guest Srv & Front Desk

Requisition Number: FRONT003838

• Posted : September 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

We are currently looking for a Front Office Supervisor to join our Hilton Garden Inn Wayne team! The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is responsible for assisting in the coordinating the front office operations of the hotel while providing support to the management team. This is a Full Time position, and requires open availability, inlcuding weekends, holidays and occasional overnight shifts.

Hilton Brand experience and OnQ certified preferred.

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM - 3 PM , Evening Shifts: 3 PM - 11 PM, Weekend Availability needed - Flexibility to work all shifts when needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton Hotel Brand experience and OnQ certified is required.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.