Front Office Supervisor - Elevate Guest Experience

Buffalo Lodging; Wayne (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan with Employer 3

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Activities

Learning and Development Opportunities

Employee Referral Program

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor for the Hilton Garden Inn Wayne. You will assist in coordinating front office operations and support the management team in a full-time, on-site role.

Responsibilities include supervising front desk staff, handling guest check-ins/outs in the PMS, managing reservations, and maintaining exceptional guest service. Flexible weekend availability and shift coverage are required to meet hotel needs.

Qualifications

• Hilton Brand experience and OnQ certification preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property Management System, Word and Excel is strongly preferred.

Responsibilities

• Oversee guest services and front office operations to ensure superior service.
• Supervise front office staff and coordinate scheduling.
• Greet guests and manage check-in/check-out in the property management system.
• Take reservations from callers and input into the hotel management system; update/cancel as requested.
• Handle cash and card transactions and protect guest information.
• Identify guest needs and communicate hotel services and amenities to create an accommodating environment.

Skills

Customer service

Team collaboration

Communication

Education

High School diploma or equivalent

Tools

Property management system

MS Word

MS Excel

Intranet

Job description

Buffalo Lodging Associates is seeking a Front Office Supervisor for the Hilton Garden Inn Wayne. You will assist in coordinating front office operations and support the management team in a full-time, on-site role.

Responsibilities include supervising front desk staff, handling guest check-ins/outs in the PMS, managing reservations, and maintaining exceptional guest service. Flexible weekend availability and shift coverage are required to meet hotel needs.