Front Office Supervisor - Guest Services Lead

Stonebridge; Morgantown (WV); In loco; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

PTO (Paid Time Off)

401(k) matching

Wellness support

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Descrizione del lavoro

The Guest Services Supervisor at Stonebridge in Morgantown, WV oversees daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will supervise the front office team and report to the Guest Services Manager to maintain service standards and operational efficiency.

Responsibilities include managing check-in/check-out, handling guest issues, coordinating with housekeeping and reservations, and performing staff evaluations

Competenze

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Mansioni

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Conoscenze

Front office supervision

Leadership

Communication

Guest relations

Staff training

Strumenti

Property Management System (PMS)

Descrizione del lavoro

The Guest Services Supervisor at Stonebridge in Morgantown, WV oversees daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will supervise the front office team and report to the Guest Services Manager to maintain service standards and operational efficiency.

Responsibilities include managing check-in/check-out, handling guest issues, coordinating with housekeeping and reservations, and performing staff evaluations