Front Office Supervisor & Guest Experience Lead

Highgate; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Leave for military service

Job summary

The Atlas Hotel in Boston, operated by Highgate Hotels L.P., seeks an Assistant Front Office Manager to oversee Front Office operations, maximize room revenue, and ensure exemplary guest service. You will lead the Front Office team, coach staff, and collaborate with Sales, Housekeeping, Reservations, and Accounting to maintain seamless service.

Responsibilities include staff training, VIP coordination, and ensuring adherence to Highgate SOPs while maintaining high standards of guest privacy and

Qualifications

• Minimum 1 year of related experience in hospitality or Front Office management.
• Strong supervisory and coaching abilities.
• Proficient in Windows-based software and OPERA system.

Responsibilities

• Coordinate with Sales, Housekeeping, Reservations, and Accounting for smooth operations.
• Maximize room revenue and occupancy through daily status reviews.
• Respond to guest requests, complaints, and issues promptly and courteously.
• Lead and train Front Office staff; enforce SOPs and standards.
• Manage VIP amenities, key control, and cash handling.

Skills

Customer service

Communication skills

Leadership

Problem solving

Tools

OPERA

Windows

Spreadsheets/Word

Job description

The Atlas Hotel in Boston, operated by Highgate Hotels L.P., seeks an Assistant Front Office Manager to oversee Front Office operations, maximize room revenue, and ensure exemplary guest service. You will lead the Front Office team, coach staff, and collaborate with Sales, Housekeeping, Reservations, and Accounting to maintain seamless service.

Responsibilities include staff training, VIP coordination, and ensuring adherence to Highgate SOPs while maintaining high standards of guest privacy and