Front Office Supervisor: Guest Experience & Training

externalmanagement-highgate

Boston (MA)

On-site

USD 52,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking an Assistant Front Office Manager for Studio Allston in Boston. The role ensures attentive, friendly, efficient service for guests while maximizing room revenue and occupancy.

You will collaborate with Sales and Reservations to fulfill special requests and guide front desk operations across shifts. The ideal candidate will have a 4-year college degree, at least 1 year of related experience, supervisory background, and proficiency with Windows-based tools such as Excel

Qualifications

A 4-year college degree and at least 1 year of related experience required.
Supervisory experience required.
Must be proficient in Windows, company-approved spreadsheets and word processing.

Responsibilities

Oversees front desk operations to ensure guest satisfaction and smooth check-ins/check-outs.
Works with Sales and Reservations to fulfill group VIP requests.
Trains and mentors guest services staff; supports shift leaders as needed.
Maintains guest profiles and handles daily front desk tasks with up-selling to maximize room rates.
Manages guest feedback via social media and internal communications; responds promptly and professionally.