Front Office Supervisor – Guest Experience Leader

Highgate Hotels, LP; Boston (MA); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Educational opportunities / Tuition Re

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

The Atlas Hotel in Boston is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering flawless service across all guest touchpoints, ensuring attentive, efficient and courteous operations that maximize occupancy and revenue.

You will lead, train, and coach Front Office and Guest Experience teams, ensure compliance with Highgate standards, manage guest communications and billing, and sustain a warm, professional atmosphere that elevates every guest stay.

Qualifications

• At least 1 year of related experience.
• Supervisory experience required.
• Labor experience and OPERA experiences preferred.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Ability to stand during entire shift.
• Maintain a warm, friendly demeanor with guests and colleagues.
• Effective verbal and written communication at all levels.

Responsibilities

• Communicate and collaborate with Sales, Housekeeping, Reservations, and Accounting for smooth operations.
• Ensure consistency with guest pre-arrival and post-stay processes.
• Respond to guest requests, problems, and complaints in a courteous and efficient manner.
• Coach and train Front Office and Guest Experience staff per SOPs.
• Maintain VIP amenities and recognition programs; re-inspect VIP rooms.
• Maximize room revenue and occupancy through daily reviews of status reports and variances.
• Handle cash, invoices, and purchasing in line with SOPs.
• Operate Front Office systems, reporting, and software maintenance.
• Balance and clear room status nightly; resolve discrepancies with Housekeeping.

Tools

Windows

Spreadsheets

Word processing

Job description

The Atlas Hotel in Boston is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering flawless service across all guest touchpoints, ensuring attentive, efficient and courteous operations that maximize occupancy and revenue.

You will lead, train, and coach Front Office and Guest Experience teams, ensure compliance with Highgate standards, manage guest communications and billing, and sustain a warm, professional atmosphere that elevates every guest stay.