Front Office Supervisor | Guest Services & Training

Hyatt Hotels Corporation; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401(k) with Company Match

Free & Discounted Room Rates

Paid Vacation, Sick Days, New Child

Job summary

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager to oversee front desk staff and guest services, ensuring smooth operations in a fast-paced hotel setting. The role includes cash control, staffing decisions, and staff development to maintain high guest satisfaction.

You will train team members, optimize scheduling, and collaborate with other departments to deliver authentic hospitality and memorable experiences for guests.

Qualifications

• A true desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Minimum of one year front office supervisory experience preferred.
• Proficiency in hotel management software and guest-satisfaction metrics.
• Ability to work a flexible schedule including weekends and holidays.
• Good problem-solving skills.

Responsibilities

• Oversee front office staff and guest services.
• Manage cash control for agents.
• Handle staffing needs and scheduling.
• Provide training and staff development.

Skills

Customer service orientation

Verbal & written communication

Problem solving

Front office supervision

Hotel software proficiency

Flexible schedule availability

Tools

Hotel management software

Job description

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager to oversee front desk staff and guest services, ensuring smooth operations in a fast-paced hotel setting. The role includes cash control, staffing decisions, and staff development to maintain high guest satisfaction.

You will train team members, optimize scheduling, and collaborate with other departments to deliver authentic hospitality and memorable experiences for guests.