Guest Experience Lead — Front Desk (Flexible Schedule)

Soho House via Caterer.com; New York (NY); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Résumé du poste

Soho House in New York seeks a Front Desk Agent to assist with member check-ins and hotel guest services, balancing cash shifts, and guiding guests through amenities and offerings. The role requires hospitality, multi-tasking, and strong communication in a fast-paced environment.

Responsibilities include concierge duties, handling emails, coordinating with departments, and supporting room bookings and inquiries while ensuring top-notch service and smooth operations.

Qualifications

• At least 1 year in a similar or customer-facing role.
• Ability to multi-task, handle high-volume calls and in-person inquiries professionally.
• Familiar with OpenTable, Salesforce, Google Sheets and/or Opera.

Responsabilités

• Primary contact for members, guests and staff; ensure a warm welcome.
• Perform concierge duties: booking cars, tickets, reservations (restaurant, spa, etc.).
• Handle emails and inquiries; print/scan documents for hotel guests.
• Communicate updates on hours, restrictions and workflow changes daily.
• Manage accounting inquiries: folios, disputes, receipts, refunds; secure handling of cards.
• Explain Soho House amenities, room types, rates; suggest rooms to boost revenue.
• Coordinate with valet and bell staff for luggage storage.
• Participate in daily shift briefings.

Connaissances

Customer service

Multi-tasking

Outils

OpenTable

Salesforce

Google Sheets

Opera

Description du poste

Soho House in New York seeks a Front Desk Agent to assist with member check-ins and hotel guest services, balancing cash shifts, and guiding guests through amenities and offerings. The role requires hospitality, multi-tasking, and strong communication in a fast-paced environment.

Responsibilities include concierge duties, handling emails, coordinating with departments, and supporting room bookings and inquiries while ensuring top-notch service and smooth operations.