Guest Experience Concierge — Front Desk

Soho House & Co.; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House & Co. in New York is seeking a Front Desk Agent to assist with checking members in to the property and hotel guests into their rooms, while handling inquiries and various tasks that arise.

You will balance cash at the end of a shift and stay knowledgeable about property layout, amenities, and dining options. A successful candidate is hospitable, pro-active, capable of multi-tasking, and maintains composure in a fast-paced environment.

Qualifications

• At least 1 year of similar role or customer service / facing role.
• Must be able to multi-task, handle high-volume phone lines and inquiries professionally (face to face).
• Quick learner or familiarity with OpenTable, Salesforce, Google Sheets and/or Opera.
• Strong problem solving skills and conflict resolution ability.
• Detail oriented, articulate and able to multi-task in a high-volume environment.
• Strong communication skills and ability to follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends and holidays.

Responsibilities

• Primary point of initial contact for members, guests and staff, ensuring top-notch service from entry.”
• Perform concierge duties such as booking cars, tickets, restaurant and spa reservations.
• Answer emails and inquiries via digital portals and process documents for hotel guests.
• Communicate updates on hours, reservations and workflow changes across departments.
• Handle accounting inquiries (folios, disputes, billing, receipts) and manage walkout retrievals.
• Discuss Soho House amenities, room types, rates and availability to optimize revenue and guest experience.
• Coordinate with valet and bell staff for luggage storage and related support.

Skills

Customer service

Multi-tasking

OpenTable

Salesforce

Google Sheets

Opera

Problem solving

Conflict resolution

Attention to detail

Communication

Schedule flexibility

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

Soho House & Co. in New York is seeking a Front Desk Agent to assist with checking members in to the property and hotel guests into their rooms, while handling inquiries and various tasks that arise.

You will balance cash at the end of a shift and stay knowledgeable about property layout, amenities, and dining options. A successful candidate is hospitable, pro-active, capable of multi-tasking, and maintains composure in a fast-paced environment.