Assistant Front Office Manager - Soho House Nashville

Soho House & Co; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Soho Impact

Learning & development

Team meals

Team events

Job summary

Soho House & Co is seeking a Front Office Assistant Manager to support the Front Office Manager in delivering exceptional guest experiences at the front desk, member services and reception. You will supervise front desk agents, manage schedules, and oversee payroll and expenses.

In this role you’ll drive staff development, participate in hiring and training, and maintain high service standards while communicating with guests, VIPs and team members in a fast-paced environment.

Qualifications

• Minimum 3+ years’ experience in front office with at least 1 year in a supervisory role.
• Strong multitasking ability in a fast-paced environment.
• Proficient computer skills including Excel, MS Word and industry software.
• Customer service oriented with excellent verbal and written communication.
• Bilingual skills are a plus for guest interactions.
• Hospitality degree preferred and helpful for role understanding.
• Flexible schedule including evenings and weekends as needed.

Responsibilities

• Partner with Front Office Manager to refine check-in and welcome experience.
• Contribute to payroll, expenses, staffing levels and guest service goals.
• Supervise front desk staff and ensure service standards.
• Lead hiring, training and staff development activities.
• Ensure proper New Hire Training for all employees.
• Communicate daily events, guest lists, VIPs and occupancy and budget details.
• Maintain courteous, professional communication with guests and staff.
• Coordinate with Purchasing Manager on inventory and perishables.
• Deliver high standards of customer service and resolve disputes.

Skills

FO supervisory experience

Detail oriented

Communication skills

Bilingual (a plus)

Customer service

Flexible schedule

Education

Hospitality degree

Tools

Excel

MS Word

MRM

Salesforce

Opera

Job description

The role…

At Soho House, the

At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures optimal experience is had by all members, guests and staff that interact with the front office, member services and reception desk. As Assistant Front Office Manager, you will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments.

A successful Front Office Assistant Manager will manage staff schedule, inventory and bookkeeping. In conjunction with the Front Office Manager the FOAM ensures seamless, positive and efficient experience for all members and guests. Organized, engaging, professional that can quickly make decisions in a high-volume and demanding environment!

Main Duties

• Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience
• Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service
• Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co.
• Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
• Ensure all new hires are provided a proper New Hire Training process with all new employees
• Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
• Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
• Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
• Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

Required Skills/Qualifications

• Minimum of 3+ years’ experience working and 1+ year of FO Supervisory experience
• Detail oriented, ability to multitask and work in a fast-paced environment
• Computer skills, Excel, MS Word, MRM, Salesforce and Opera preferred
• Customer services oriented and excellent verbal and written communication skills
• Bilingual language skills a plus
• Hospitality Degree preferred
• Flexible schedule, evenings, weekends as needed

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.