Front Office Supervisor: Elevate Guest Experience

Soho House Group; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health care

401K

Paid Time Off

Career Development

Team events

Team meal

Job summary

Soho House Nashville is seeking a Front Office Assistant Manager to support the Front Office Manager and ensure an exceptional experience for members, guests and staff at the front desk. You will supervise front desk agents and handle payments and risk mitigation.

This role requires 3+ years in hospitality with at least 1 year in FO supervision, strong communication, and proficiency in Excel, Word, MRM, Salesforce and Opera. A hospitality degree is preferred and bilingual skills are a plus.

Qualifications

• 3+ years in hospitality front office with at least 1 year in FO supervisory.
• Detail oriented, ability to multitask in a fast-paced environment.
• Computer skills: Excel, MS Word, MRM, Salesforce and Opera preferred.

Responsibilities

• Supervise front desk agents and coordinate daily operations.
• Support Front Office Manager and manage guest/member check-in processes.
• Monitor guest relations, resolve issues and process payments.
• Assist in staff scheduling, training and payroll related tasks.
• Collaborate with controller and Purchasing Manager on inventory and budgeting.
• Maintain professional, courteous communication with guests and staff.

Skills

FO Supervisory experience

Multitask

Customer service

Bilingual

Detail oriented

Education

Hospitality degree

Tools

Excel

MS Word

MRM

Salesforce

Opera

Job description

Soho House Nashville is seeking a Front Office Assistant Manager to support the Front Office Manager and ensure an exceptional experience for members, guests and staff at the front desk. You will supervise front desk agents and handle payments and risk mitigation.

This role requires 3+ years in hospitality with at least 1 year in FO supervision, strong communication, and proficiency in Excel, Word, MRM, Salesforce and Opera. A hospitality degree is preferred and bilingual skills are a plus.