Luxury Front Desk Host & Guest Experience Lead

Soho House & Co; New London (CT); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Team meal

Soho Friends

Staff discount

Staff room rates

Health plan

Dental plan

Birthday day off

Staff discounts

Charity days

Counselling

Training programs

Team events

Job summary

Soho House is seeking a Receptionist in New London, CT to deliver front-of-house service, greet members and guests, and support club operations with discretion and elegance. The role focuses on discretion, efficiency, and delivering an exceptional welcome from the moment guests arrive.

Key duties include managing reservations, answering inquiries, and maintaining up-to-date knowledge of facilities and events to ensure a seamless guest experience across the club.

Qualifications

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (Opera/OpenTable).
• Calm under pressure with a guest-first mindset.

Responsibilities

• Welcome every member by name and greet guests warmly.
• Answer high-volume phone lines for reservations and inquiries.
• Know menus, hours, and amenity pricing.
• Maintain a clean, sanitary reception area.
• Perform Guest List duties on the floor or rooftop.
• Address guest concerns and coordinate action items.
• Assist guests with coats and belongings.
• Build relationships and relay feedback to management.
• Maintain knowledge of facilities and policies.

Skills

Front desk experience

Guest service

Communication

Reservation systems

Job description

Soho House is seeking a Receptionist in New London, CT to deliver front-of-house service, greet members and guests, and support club operations with discretion and elegance. The role focuses on discretion, efficiency, and delivering an exceptional welcome from the moment guests arrive.

Key duties include managing reservations, answering inquiries, and maintaining up-to-date knowledge of facilities and events to ensure a seamless guest experience across the club.