Front Office Assistant Manager — Guest Experience Leader

Sohohouseco; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Team events

Staff meals

Job summary

Soho House Nashville is seeking a Front Office Assistant Manager to support the Front Office Manager in delivering exceptional service to members, guests and staff at the front desk, reception and member services.

You will supervise front desk agents, manage payroll, inventory and bookkeeping, and collaborate with the Front Office Manager to maintain high standards in a fast-paced, hospitality-focused environment.

Qualifications

• Minimum 3+ years’ experience in a role with front office responsibilities
• 1+ year of FO supervisory experience
• Detail oriented with ability to multitask in a fast-paced setting
• Strong communication skills, both verbal and written
• Hospitality-specific education or degree is preferred

Responsibilities

• Supervise, direct, coordinate and motivate front desk staff to maintain service standards
• Assist Front Office Manager with staffing, payroll and scheduling
• Greet guests and members and manage daily front desk operations
• Collaborate with purchasing and controller to ensure inventory and expenses are controlled
• Assist in training new hires and conducting staff meetings

Skills

FO supervisory experience

Detail oriented

Customer service oriented

Multitasking

Communication skills

Bilingual language skills

Education

Hospitality degree preferred

Tools

Excel

MS Word

Salesforce

Opera

Job description

Soho House Nashville is seeking a Front Office Assistant Manager to support the Front Office Manager in delivering exceptional service to members, guests and staff at the front desk, reception and member services.

You will supervise front desk agents, manage payroll, inventory and bookkeeping, and collaborate with the Front Office Manager to maintain high standards in a fast-paced, hospitality-focused environment.