Front Office Supervisor: Guest Experience Leader

Hilton-Garden-Inn-Hotel; West Lafayette (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Hilton Garden Inn West Lafayette is seeking a Front Office Supervisor to oversee guest services and ensure smooth operations, delivering excellent guest satisfaction. The role involves supervising the front desk team, training staff, resolving guest issues, and coordinating with housekeeping and reservations to maintain service quality.

The position emphasizes professional conduct, timely information delivery, and maintaining standard operating procedures across shifts.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Job description

Hilton Garden Inn West Lafayette is seeking a Front Office Supervisor to oversee guest services and ensure smooth operations, delivering excellent guest satisfaction. The role involves supervising the front desk team, training staff, resolving guest issues, and coordinating with housekeeping and reservations to maintain service quality.

The position emphasizes professional conduct, timely information delivery, and maintaining standard operating procedures across shifts.