Front Office Supervisor — Guest Experience & Operations

Hilton Garden Inn Flushing; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Matching

Travel Discounts

Daily Pay

Life Insurance

TELUS Health Access

Commuter Benefits

Professional Development

Referral Bonus

Job summary

Hilton Garden Inn Flushing is seeking an Assistant Front Office Manager to oversee front office operations, supervise associates, and ensure guest satisfaction while upholding brand standards.

This role offers a potential career path within the Rooms Division and emphasizes budgeting, scheduling, training, and coordination with Sales for group bookings. Expect varied hours, including holidays and weekends, with emphasis on service excellence and efficient room management.

Qualifications

• 1 to 3 years hospitality-related experience, including front desk operations.
• Associate or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Education

Associate or Bachelor’s degree preferred

Job description

Hilton Garden Inn Flushing is seeking an Assistant Front Office Manager to oversee front office operations, supervise associates, and ensure guest satisfaction while upholding brand standards.

This role offers a potential career path within the Rooms Division and emphasizes budgeting, scheduling, training, and coordination with Sales for group bookings. Expect varied hours, including holidays and weekends, with emphasis on service excellence and efficient room management.