Front Office Supervisor - Guest Experience Leader

Hyatt Centric Las Olas; Seven Isles (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

A hotel in Seven Isles, Florida is seeking a Front Office Supervisor to assist the Front Office Manager in delivering exceptional guest service and overseeing daily operations. You will greet guests, manage check-ins, and coordinate with housekeeping and engineering to ensure rooms are prepared with appropriate amenities.

The role includes training and coaching the front office team, scheduling and payroll accuracy, enforcing grooming and brand standards, and maintaining compliance with

Qualifications

• Front desk supervisor/management experience required (2 years).
• Able to operate computer, phone and office equipment.
• Ability to read, write and speak English.

Responsibilities

• Assist Front Office Manager in managing front office operations.
• Greet and check in guests; resolve guest issues.
• Coach, train and discipline the front office staff; assist with scheduling and payroll.
• Ensure grooming and brand standards; adhere to company policies and reports.
• Block VIP and long-stay rooms; coordinate with Housekeeping and Engineering for room readiness.
• Perform additional tasks as requested by management.

Education

Bachelor’s degree in hospitality management, marketing, business or related field

High school diploma or GED plus 2 years related experience

Job description

A hotel in Seven Isles, Florida is seeking a Front Office Supervisor to assist the Front Office Manager in delivering exceptional guest service and overseeing daily operations. You will greet guests, manage check-ins, and coordinate with housekeeping and engineering to ensure rooms are prepared with appropriate amenities.

The role includes training and coaching the front office team, scheduling and payroll accuracy, enforcing grooming and brand standards, and maintaining compliance with