Guest Experience Front Desk Agent

Paycom - ATS; Seven Isles (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Kolter Hospitality in Seven Isles, Florida, is seeking a Front Desk Agent to deliver service excellence for our guests. You will handle check-ins/outs, issue room keys, and resolve guest issues while upholding Kolter Hospitality standards.

Responsibilities include assisting guests with requests, informing them of hotel services, welcoming guests by name, handling cashiering duties, and contributing to a positive, efficient front desk experience.

Qualifications

• Experience: None; customer service or hospitality experience is a plus.

Responsibilities

• Process check-ins and check-outs.
• Issue room keys and assist guests with requests.
• Resolve guest issues in line with Kolter Hospitality standards.
• Perform cashiering tasks and handle payments as needed.

Skills

Guest service

Cashiering

Problem solving

Communication

Tools

Reservation system

Job description

Kolter Hospitality in Seven Isles, Florida, is seeking a Front Desk Agent to deliver service excellence for our guests. You will handle check-ins/outs, issue room keys, and resolve guest issues while upholding Kolter Hospitality standards.

Responsibilities include assisting guests with requests, informing them of hotel services, welcoming guests by name, handling cashiering duties, and contributing to a positive, efficient front desk experience.