Front Desk Supervisor & Guest Experience Lead

Hireology; Sarasota (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Hireology in Florida seeks a Front Desk Supervisor to lead guest services at a resort. You will greet guests, manage check-ins/outs, and coordinate with bell staff to ensure a smooth arrival experience.

The role emphasizes patience, strong communication, and problem-solving under pressure, while upholding brand standards and delivering a warm, professional welcome to every guest. Candidates should have prior customer service experience and a high school diploma or GED; this on-site position

Qualifications

• Minimum high school diploma or GED required.
• Experience in customer service is required.
• Excellent interpersonal and communication skills.
• Strong time management and organizational abilities.
• Ability to diffuse conflicts calmly.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Recognizing repeat, VIP status and/or loyalty.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests, handling guest opportunities.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Time management

Conflict resolution

Patience and listening

Education

High school diploma or GED

Job description

Hireology in Florida seeks a Front Desk Supervisor to lead guest services at a resort. You will greet guests, manage check-ins/outs, and coordinate with bell staff to ensure a smooth arrival experience.

The role emphasizes patience, strong communication, and problem-solving under pressure, while upholding brand standards and delivering a warm, professional welcome to every guest. Candidates should have prior customer service experience and a high school diploma or GED; this on-site position