Front Desk Supervisor — Guest Experience Lead

Courtyard Durham Duke University/Downtown; Durham (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans

Dependent care FSA

401(k) Retirement plan with company-m匹

Paid Sick and Vacation Time

Employee Discounts

Career Growth and Training

Referral bonus program

Job summary

Island Hospitality is seeking a friendly Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold service and quality standards across shifts. You will plan and supervise a diverse workforce to support smooth operations, acting as a reference for guests and vendors.

This role may require flexible scheduling and offers opportunities for growth within our hotel portfolio.

Qualifications

• Check-in/Check-out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepares shift reports for management.
• Ensure front desk staff are trained to meet service standards.
• Assist in creating and distributing staff schedules.
• Motivated team player with initiative.
• Ability to handle problems in stressful situations.
• Readily available and approachable for guests while delivering excellent service.

Responsibilities

• Oversee front desk operations to ensure guest satisfaction and service standards.
• Coordinate check-ins and check-outs and handle guest inquiries.
• Ensure accurate payment processing according to hotel requirements.
• Train, mentor, and supervise front desk staff on guest service guarantees.

Skills

Customer service

Team player

Problem solving

Stress management

Guest service orientation

Job description

Island Hospitality is seeking a friendly Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold service and quality standards across shifts. You will plan and supervise a diverse workforce to support smooth operations, acting as a reference for guests and vendors.

This role may require flexible scheduling and offers opportunities for growth within our hotel portfolio.