Guest Experience Specialist – Front Desk

LBA Hospitality; Saint Augustine (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

LBA Hospitality in Saint Augustine, FL seeks a Guest Services professional to lead front desk operations and deliver exceptional guest experiences.

You will greet guests, register rooms, promote hotel services, handle inquiries, and assist in achieving revenue goals while maintaining a welcoming, professional image.

Experience in service or sales, plus strong communication and PMS skills, are preferred to ensure smooth service recovery and repeat business.

Qualifications

• High school diploma or equivalent required.
• Experience in service, sales, telesales or guest relations preferred.
• Proficiency in English written and spoken.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy and accommodate special requests.
• Promote and sell hotel services and amenities.
• Encourage repeat business by offering future reservations and recommendations.
• Identify sales leads and report them to management.
• Learn and utilize the property management system (PMS) and ensure cash/credit balances at shift end.

Skills

Guest service

Sales experience

Telesales

Guest relations

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality in Saint Augustine, FL seeks a Guest Services professional to lead front desk operations and deliver exceptional guest experiences.

You will greet guests, register rooms, promote hotel services, handle inquiries, and assist in achieving revenue goals while maintaining a welcoming, professional image.

Experience in service or sales, plus strong communication and PMS skills, are preferred to ensure smooth service recovery and repeat business.