Front Office Supervisor - Guest Experience Leader

Hireology; Town of Florida (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

PayActive

PTO and Holidays

Healthcare benefits

401(k) with 4% match

Discounts

Job summary

HVMG is seeking a Front Office Supervisor to support daily front desk operations and ensure exceptional guest service. You will supervise front desk staff, assist with training, and help manage scheduling to maintain a welcoming, efficient front office environment.

This role offers an $18/hour wage, with opportunities for growth across the nationwide portfolio and a flexible schedule as needed to cover evenings, weekends, and holidays.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience
• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Availability to work a flexible schedule including evenings, weekends, and holidays if needed

Responsibilities

• Be the welcoming face of our hotel and ensure guests have a seamless, enjoyable experience.
• Supervise front desk agents, manage guest reservations, and address guest concerns.
• Report to the Front Office Manager and coordinate with the team.
• Support training and guidance for front desk staff to uphold service standards.

Job description

HVMG is seeking a Front Office Supervisor to support daily front desk operations and ensure exceptional guest service. You will supervise front desk staff, assist with training, and help manage scheduling to maintain a welcoming, efficient front office environment.

This role offers an $18/hour wage, with opportunities for growth across the nationwide portfolio and a flexible schedule as needed to cover evenings, weekends, and holidays.