Front Office Supervisor

Embassy Suites Phoenix Downtown North; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PayActive

Paid Time Off (PTO)

Full healthcare benefits

401(k) with 4% match

Job summary

Embassy Suites Phoenix Downtown North is seeking a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will supervise front desk agents, assist in training, handle guest concerns, and help manage scheduling and shift coverage.

You will report to the Front Office Manager and have opportunities for advancement within the hotel industry. Hotel experience is required, and flexibility to work evenings, weekends, and holidays may be needed.

Qualifications

• Hotel industry experience preferred for frontline supervisory roles.
• Combination of education and experience meets the requirement.
• Strong communication and guest-service orientation are essential.

Responsibilities

• Welcome guests and ensure a seamless check-in/check-out experience.
• Supervise front desk agents, manage reservations, and address guest concerns.
• Report to the Front Office Manager and support training and scheduling.
• Assist in shift coverage to ensure smooth operation of the front desk.

Skills

Customer service

Communication

Team supervision

Education

Hotel experience required

Job description

Front Office Supervisor

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.

Key Responsibilities

• You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
• You will report to the Front Office Manager.
• A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager.

Education & Experience

Hotel experience is required! Applicants should have:

• A combination of education and experience

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.