Guest Experience Supervisor, Front Desk Lead (FlexibleHours)

Hireology; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance including medical, 
d

PTO and paid holidays

401(k) with company match

Job summary

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out experiences. You will train and guide front desk staff, handle guest concerns, and help manage scheduling and shift coverage to maintain a welcoming front office environment.

You will report to the Front Office Manager and have opportunities for advancement within the hotel operations hierarchy.

Qualifications

• A combination of education and experience is preferred.
• Eligible to work in the United States and able to communicate effectively in English.

Responsibilities

• Be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Supervise front desk agents, manage guest reservations, and address guest concerns.
• Report to the Front Office Manager.

Skills

English communication

Education

Combination of education and experience

Job description

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out experiences. You will train and guide front desk staff, handle guest concerns, and help manage scheduling and shift coverage to maintain a welcoming front office environment.

You will report to the Front Office Manager and have opportunities for advancement within the hotel operations hierarchy.