Front Office Leader: Elevate Guest Experience & Operations

Westmont Group; Pittsburgh (Allegheny County); On-site; USD 52,000 - 70,000; Full time

Job summary

Westmont Group in Pittsburgh, PA is seeking a Front Office Manager to oversee the front desk and guest services, lead staff, and ensure a welcoming, professional environment.

The role focuses on optimizing front office procedures, resolving guest issues, and maintaining high standards of service while coordinating with housekeeping, maintenance, and other departments to deliver seamless guest experiences daily.

Qualifications

• High school diploma or equivalent; a bachelor’s degree in hospitality management or related field is preferred.
• Minimum of 3 years experience in front office operations within the hospitality industry, including supervisory responsibilities.
• Strong knowledge of front office procedures, reservation systems, and customer service best practices.
• Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.
• Proficiency in using property management systems (PMS) and Microsoft Office Suite.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved.
• Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
• Implement and maintain front office systems and technology to streamline operations and improve service delivery.

Skills

Leadership

Communication

Interpersonal

Organizational

Training & Scheduling

Education

Bachelor’s degree in hospitality management

Tools

PMS

Microsoft Office Suite

Job description

Westmont Group in Pittsburgh, PA is seeking a Front Office Manager to oversee the front desk and guest services, lead staff, and ensure a welcoming, professional environment.

The role focuses on optimizing front office procedures, resolving guest issues, and maintaining high standards of service while coordinating with housekeeping, maintenance, and other departments to deliver seamless guest experiences daily.