Front Office Assistant Manager: Elevate Guest Experience

Westmont Group; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

Westmont Group in Pittsburgh, PA is seeking an Assistant Front Office Manager to support the Front Office Manager in daily desk operations, guest services, and staff supervision.

This role coordinates with housekeeping and maintenance to ensure seamless guest experiences, resolves issues promptly, and helps train front office staff to maintain high service standards.

You will contribute to a positive work environment and help drive guest satisfaction and repeat business across the property.

Qualifications

• Requires 2+ years in front office operations within hospitality
• Supervisory or assistant managerial experience in a hotel or similar environment preferred
• Strong knowledge of front office software and PMS; excellent communication skills

Responsibilities

• Assist in managing daily front office operations including guest check-in and check-out processes
• Supervise and support front desk staff, ensuring adherence to company policies and service standards
• Handle guest inquiries, complaints, and special requests promptly and professionally to ensure guest satisfaction
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences
• Assist in staff scheduling, training, and performance evaluations to maintain a motivated and efficient team
• Monitor front office financial transactions, including billing and cash handling, ensuring accuracy and compliance
• Contribute to the development and implementation of front office procedures and service improvement initiatives

Skills

Leadership

Communication

PMS software

Guest service

Staff supervision

Operations coordination

Education

High school diploma

Hospitality degree preferred

Tools

PMS systems

Job description

Westmont Group in Pittsburgh, PA is seeking an Assistant Front Office Manager to support the Front Office Manager in daily desk operations, guest services, and staff supervision.

This role coordinates with housekeeping and maintenance to ensure seamless guest experiences, resolves issues promptly, and helps train front office staff to maintain high service standards.

You will contribute to a positive work environment and help drive guest satisfaction and repeat business across the property.