Guest Experience Leader: Front Office Manager

Westmont Hospitality; Manhattan Beach (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Westmont Hospitality is seeking a Front Office Manager in Manhattan Beach, CA to oversee daily front desk operations, guest services, and staff leadership. The role focuses on delivering a welcoming, efficient experience for every guest and coordinating with adjacent departments to ensure smooth operations.

You will optimize reservations, check-in/check-out, and billing processes while coaching a diverse front desk team in a fast-paced environment.

Qualifications

• Minimum 3 years in front office operations within hospitality, with supervisory responsibilities.
• Strong knowledge of front desk procedures, reservation systems, and customer service best practices.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues.
• Monitor front office operations to ensure compliance with policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.

Skills

Leadership

Guest service

Communication

Team management

Problem solving

Education

High school diploma required

Bachelor's degree in hospitality or related field

Tools

PMS (Property Management System)

Microsoft Office

Job description

Westmont Hospitality is seeking a Front Office Manager in Manhattan Beach, CA to oversee daily front desk operations, guest services, and staff leadership. The role focuses on delivering a welcoming, efficient experience for every guest and coordinating with adjacent departments to ensure smooth operations.

You will optimize reservations, check-in/check-out, and billing processes while coaching a diverse front desk team in a fast-paced environment.