Front Office Manager — NYC Luxury Hotel Leadership

Extell Development Company; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Extell Hospitality Services is recruiting a Front Office Manager for a premier Kimpton-era property in New York. You will oversee front desk operations, guest services, and related departments to ensure a superior guest experience from check-in to departure.

This role requires 3–5 years in Front Office, including supervisory experience in a high-volume setting, and proficiency with PMS and MS Office. A flexible schedule including overnights and weekends is needed.

Qualifications

• Minimum 3–5 years in Front Office Operations with 2+ years in a supervisory role.
• Experience in a high-volume urban hotel, preferably NYC.
• Proficiency in Microsoft Office.
• Strong leadership and communication skills.
• Ability to work flexible hours, including overnights.

Responsibilities

• Direct and supervise all front office operations, including check-in/check-out and guest services.
• Assist Front Desk Hosts and Guest Services teams with daily tasks such as check-ins, check-outs, and calls.
• Monitor room inventory, rates, and availability with the Director of Operations to maximize occupancy and revenue.
• Oversee cash handling procedures and daily reconciliation of transactions.
• Lead daily briefings and regular departmental meetings to communicate goals and performance.

Skills

Guest service

Leadership

PMS

MS Office

Organizational skills

Team training

Flexibility

Multitasking

Tools

PMS

Job description

Extell Hospitality Services is recruiting a Front Office Manager for a premier Kimpton-era property in New York. You will oversee front desk operations, guest services, and related departments to ensure a superior guest experience from check-in to departure.

This role requires 3–5 years in Front Office, including supervisory experience in a high-volume setting, and proficiency with PMS and MS Office. A flexible schedule including overnights and weekends is needed.