Front Office Supervisor & Guest Experience Leader

HHM Hotels; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Employee Assistance and Wellness

Job summary

HHM Hotels is seeking an Assistant Front Office Manager to support and supervise front office operations in line with brand standards. You will assist in budgeting, staff development, and ensuring guest satisfaction across shifts.

Ideal candidates have 1–3 years in hospitality, with an Associate or Bachelor’s degree preferred. Opportunities include growth toward a Front Office Manager role. Includes benefits and travel discounts.

Qualifications

• Interview, select, train, schedule and coach associates to meet brand standards.
• Oversee front office operations and guest service in absence of manager.
• Ensure guest satisfaction scores are improved through service excellence.

Responsibilities

• Interview, select, train, schedule, coach and support associates per brand standards.
• Oversee front office operations in the absence of the manager.
• Monitor guest satisfaction and improve departmental and overall scores.
• Assist in budgeting, forecasts, and financial controls for the front office.
• Review correspondence and direct staff based on incident logs.
• Maintain front office supplies and market inventory; coordinate with Sales.

Skills

Interview & select staff

Train & coach associates

Schedule front office staff

Guest service focus

Education

Associate or Bachelor's degree preferred

Job description

HHM Hotels is seeking an Assistant Front Office Manager to support and supervise front office operations in line with brand standards. You will assist in budgeting, staff development, and ensuring guest satisfaction across shifts.

Ideal candidates have 1–3 years in hospitality, with an Associate or Bachelor’s degree preferred. Opportunities include growth toward a Front Office Manager role. Includes benefits and travel discounts.