Front Office Supervisor & Guest Experience Leader

Nine Orchard; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Supplemental life coverage

Disability coverage

Accident coverage

Critical illness coverage

Job summary

Nine Orchard is seeking an Assistant Front Office Manager to lead our front desk, bell, and guest services teams in New York. You will partner with the Front Office Manager to uphold warm, anticipatory service and ensure smooth operations from arrival through departure.

The role emphasizes real‑time problem solving, coaching, and scheduling to maintain high service standards in a luxury/boutique setting, including nights and weekends.

Qualifications

• 2–4 years in front office or hotel operations, preferably luxury or boutique
• Strong communication and interpersonal skills
• Ability to stay calm and solution‑focused in a fast‑paced environment
• Detail oriented with strong organizational skills
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Lead front office operations and guest experience from arrival to departure
• Oversee check-in/check-out, reservations, and billing processes
• Coach and schedule front office team; provide real‑time feedback
• Monitor service standards and collaborate with Housekeeping/Engineering to ensure guest satisfaction
• Assist in budgets, payroll, and labor controls; ensure policy compliance

Skills

Guest service leadership

Communication

Problem solving

Organization

Leadership

Tools

Opera PMS

Job description

Nine Orchard is seeking an Assistant Front Office Manager to lead our front desk, bell, and guest services teams in New York. You will partner with the Front Office Manager to uphold warm, anticipatory service and ensure smooth operations from arrival through departure.

The role emphasizes real‑time problem solving, coaching, and scheduling to maintain high service standards in a luxury/boutique setting, including nights and weekends.