Front Office Leader - Guest Experience & Service

NO Hotel Management LLC; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Supplemental coverage options

Job summary

Nine Orchard in New York seeks an Assistant Front Office Manager to lead the front desk, bell, and guest services teams with warmth and composure. You will partner with the Front Office Manager to uphold service standards and deliver a seamless guest journey from arrival to departure.

The role requires 2–4 years in front office/hotel operations, strong communication, and the ability to work a flexible schedule including nights and weekends.

Qualifications

• 2–4 years of front office or hotel operations experience.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Lead by example with warm, personalized guest service across the front desk and lobby.
• Oversee daily front office operations including check-in/check-out and guest requests.
• Coordinate with Housekeeping and Engineering to ensure room readiness and satisfaction.
• Provide coaching, training, and scheduling support to front office team.
• Assist in budgeting, payroll, and labor controls; monitor service standards.

Skills

Front office operations

Communication skills

Interpersonal skills

Calm under pressure

Organizational skills

Tools

Opera PMS

Job description

Nine Orchard in New York seeks an Assistant Front Office Manager to lead the front desk, bell, and guest services teams with warmth and composure. You will partner with the Front Office Manager to uphold service standards and deliver a seamless guest journey from arrival to departure.

The role requires 2–4 years in front office/hotel operations, strong communication, and the ability to work a flexible schedule including nights and weekends.