Assistant Front Office Manager

NO Hotel Management LLC; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Supplemental coverage options

Job summary

Nine Orchard in New York seeks an Assistant Front Office Manager to lead the front desk, bell, and guest services teams with warmth and composure. You will partner with the Front Office Manager to uphold service standards and deliver a seamless guest journey from arrival to departure.

The role requires 2–4 years in front office/hotel operations, strong communication, and the ability to work a flexible schedule including nights and weekends.

Qualifications

• 2–4 years of front office or hotel operations experience.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Lead by example with warm, personalized guest service across the front desk and lobby.
• Oversee daily front office operations including check-in/check-out and guest requests.
• Coordinate with Housekeeping and Engineering to ensure room readiness and satisfaction.
• Provide coaching, training, and scheduling support to front office team.
• Assist in budgeting, payroll, and labor controls; monitor service standards.

Skills

Front office operations

Communication skills

Interpersonal skills

Calm under pressure

Organizational skills

Tools

Opera PMS

Job description

Description

ABOUT THE ROLE

Nine Orchard is a 113-room hotel in the restored 1912 bank building at the corner of Canal and Orchard on Manhattan's Lower East Side. Our guests come from every walk of life and every corner of the world, and they choose the Lower East Side for a reason. They notice everything.

The Assistant Front Office Manager supports the daily operations of the Front Office while delivering a high level of personalized guest service. You will partner closely with the Front Office Manager to lead the team, drive service standards, and ensure a seamless guest experience from arrival through departure.

We are looking for a warm, composed leader who is at their best in the lobby — engaging with guests, supporting the team in real time, and keeping every touchpoint consistent. Reports to the Front Office Manager.

WHAT YOU'LL OWN

Guest experience

• Lead by example in delivering warm, personalized, and anticipatory service
• Support the front desk, bell, and guest services teams during peak periods
• Address guest concerns in real time and ensure prompt resolution
• Maintain a strong presence in the lobby, engaging with guests and monitoring service flow

Operations

• Oversee daily front office operations, including check-in, check-out, and guest requests
• Ensure accuracy of reservations, room assignments, and billing processes
• Coordinate closely with Housekeeping and Engineering to support room readiness and guest satisfaction
• Monitor service standards and ensure consistency across all guest touchpoints

Team leadership

• Support hiring, onboarding, and training of front office team members
• Provide ongoing coaching and real-time feedback to improve performance
• Assist in creating schedules and managing labor in line with business needs
• Foster a positive, accountable, and team-oriented work environment

Financial and administrative

• Assist in managing departmental budgets, payroll, and labor controls
• Ensure compliance with hotel policies, procedures, and internal controls
• Review daily reports, occupancy, and arrivals to plan for operational needs
• Support initiatives to improve guest satisfaction scores and operational efficiency

WHO WE'RE LOOKING FOR

Requirements

WHO WE'R LOOKING FOR

Required

• 2–4 years of front office or hotel operations experience, preferably in a luxury or boutique setting
• Strong communication and interpersonal skills
• The ability to remain calm and solution-focused in a fast-paced environment
• Detail-oriented, with strong organizational skills
• A flexible schedule, including nights, weekends, and holidays

Preferred

• Prior supervisory or leadership experience
• Experience with hotel PMS systems (e.g., Opera or similar)
• Bilingual or multilingual abilities
• Strong problem-solving and decision-making skills
• A passion for hospitality and creating memorable guest experiences

COMPENSATION AND BENEFITS

• Base salary: $75,000–$80,000, commensurate with experience
• Health, dental, and vision coverage
• Supplemental coverage options (life, disability, accident, critical illness)

WORKING CONDITIONS

• The noise level in the work environment is usually moderate
• Requires standing and walking for extended periods at the front desk and in the lobby
• Requires a flexible schedule, including nights, weekends, and holidays
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

ABOUT MML HOSPITALITY

MML Hospitality operates a portfolio of culturally relevant hotels and restaurants including Hotel Saint Vincent (New Orleans) and Nine Orchard (New York), along with the food and beverage operations at The Driskill and The Proper in Austin — with two new properties and membership clubs opening in 2027. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.