Front Office Leader & Guest Experience

Hyatt Union Square New York; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Hyatt Union Square New York is seeking an Assistant Front Office Manager to oversee front office operations, coach staff, and uphold brand standards while delivering exceptional guest experiences.

You will monitor guest satisfaction, assist with budgeting and financial controls, and coordinate with Sales on group rooming lists, ensuring efficient occupancy and operations. This role offers growth within the Rooms Division.

Qualifications

• Experience in hospitality, including front desk operations.
• Associate or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support front office associates.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing satisfaction.
• Assist in budgeting, financial controls and forecasting for the front office.
• Review, submit for approval, and order capital budget items as required.
• Coordinate with Sales to manage group resumes and rooming lists.
• Ensure inventory and supplies for front office and market are stocked.
• Adhere to safety standards (MSDS/OSHA) and safe work practices.

Skills

Staff supervision

Training & development

Scheduling

Guest satisfaction focus

Brand standards

Education

Associate or Bachelor’s degree preferred

Job description

Hyatt Union Square New York is seeking an Assistant Front Office Manager to oversee front office operations, coach staff, and uphold brand standards while delivering exceptional guest experiences.

You will monitor guest satisfaction, assist with budgeting and financial controls, and coordinate with Sales on group rooming lists, ensuring efficient occupancy and operations. This role offers growth within the Rooms Division.