Front Office Leader - Guest Experience & Ops

EHS N47 MANAGER LLC; New York; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee perks

Job summary

Extell Hospitality Services in New York City is seeking a Front Office Manager to oversee the daily operations of the hotel’s front desk and guest services, ensuring exceptional guest experiences from arrival to departure. Reporting to the Director of Operations, you will lead, train, and mentor the front office team, manage check-ins, room inventory, and revenue practices, and uphold brand standards.

This role requires 3-5 years in front office, NYC experience preferred, and the ability to work

Qualifications

• 3–5 years in Front Office Operations with at least 2 years supervisory experience.
• Experience in a high-volume urban hotel, preferably NYC.
• Strong leadership, guest-service focus.

Responsibilities

• Direct and supervise all front desk operations and guest services.
• Lead training and development of front office staff.
• Collaborate with Operations to forecast occupancy and labor budgets.
• Address guest concerns promptly and uphold brand standards.

Skills

Front Office Operations

Leadership

Customer Service

PMS Software

Microsoft Office

Tools

Opera PMS

Job description

Extell Hospitality Services in New York City is seeking a Front Office Manager to oversee the daily operations of the hotel’s front desk and guest services, ensuring exceptional guest experiences from arrival to departure. Reporting to the Director of Operations, you will lead, train, and mentor the front office team, manage check-ins, room inventory, and revenue practices, and uphold brand standards.

This role requires 3-5 years in front office, NYC experience preferred, and the ability to work