Assistant Front Office Manager - 9 Orchard

Nine Orchard; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Supplemental life coverage

Disability coverage

Accident coverage

Critical illness coverage

Job summary

Nine Orchard is seeking an Assistant Front Office Manager to lead our front desk, bell, and guest services teams in New York. You will partner with the Front Office Manager to uphold warm, anticipatory service and ensure smooth operations from arrival through departure.

The role emphasizes real‑time problem solving, coaching, and scheduling to maintain high service standards in a luxury/boutique setting, including nights and weekends.

Qualifications

• 2–4 years in front office or hotel operations, preferably luxury or boutique
• Strong communication and interpersonal skills
• Ability to stay calm and solution‑focused in a fast‑paced environment
• Detail oriented with strong organizational skills
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Lead front office operations and guest experience from arrival to departure
• Oversee check-in/check-out, reservations, and billing processes
• Coach and schedule front office team; provide real‑time feedback
• Monitor service standards and collaborate with Housekeeping/Engineering to ensure guest satisfaction
• Assist in budgets, payroll, and labor controls; ensure policy compliance

Skills

Guest service leadership

Communication

Problem solving

Organization

Leadership

Tools

Opera PMS

Job description

Assistant Front Office Manager

ABOUT THE ROLE

The Assistant Front Office Manager supports the daily operations of the Front Office while delivering a high level of personalized guest service. You will partner closely with the Front Office Manager to lead the team, drive service standards, and ensure a seamless guest experience from arrival through departure. We are looking for a warm, composed leader who is at their best in the lobby — engaging with guests, supporting the team in real time, and keeping every touchpoint consistent. Reports to the Front Office Manager.

WHAT YOU'LL OWN

Guest experience

• Lead by example in delivering warm, personalized, and anticipatory service
• Support the front desk, bell, and guest services teams during peak periods
• Address guest concerns in real time and ensure prompt resolution
• Maintain a strong presence in the lobby, engaging with guests and monitoring service flow

Operations

• Oversee daily front office operations, including check-in, check-out, and guest requests
• Ensure accuracy of reservations, room assignments, and billing processes
• Coordinate closely with Housekeeping and Engineering to support room readiness and guest satisfaction
• Monitor service standards and ensure consistency across all guest touchpoints

Team leadership

• Support hiring, onboarding, and training of front office team members
• Provide ongoing coaching and real-time feedback to improve performance
• Assist in creating schedules and managing labor in line with business needs
• Foster a positive, accountable, and team-oriented work environment

Financial and administrative

• Assist in managing departmental budgets, payroll, and labor controls
• Ensure compliance with hotel policies, procedures, and internal controls
• Review daily reports, occupancy, and arrivals to plan for operational needs
• Support initiatives to improve guest satisfaction scores and operational efficiency

WHO WE'RE LOOKING FOR

Required

• 2–4 years of front office or hotel operations experience, preferably in a luxury or boutique setting
• Strong communication and interpersonal skills
• The ability to remain calm and solution-focused in a fast-paced environment
• Detail-oriented, with strong organizational skills
• A flexible schedule, including nights, weekends, and holidays

Preferred

• Prior supervisory or leadership experience
• Experience with hotel PMS systems (e.g., Opera or similar)
• Bilingual or multilingual abilities
• Strong problem-solving and decision-making skills
• A passion for hospitality and creating memorable guest experiences

COMPENSATION AND BENEFITS

• Base salary: $75,000–$80,000, commensurate with experience
• Health, dental, and vision coverage
• Supplemental coverage options (life, disability, accident, critical illness)

WORKING CONDITIONS

• The noise level in the work environment is usually moderate
• Requires standing and walking for extended periods at the front desk and in the lobby
• Requires a flexible schedule, including nights, weekends, and holidays
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

More detail about 9 Orchard part of MML Hospitality, please visit https://culinaryagents.com/entities/627438-9-Orchard-