Luxury Guest Experience Coordinator – NYC (Unlimited PTO)

NO Hotel Management LLC; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental, and vision coverage

Supplemental coverage options (life, 4

Job summary

Nine Orchard is a luxury 113-room hotel in Manhattan's Lower East Side seeking a Guest Service Coordinator to partner with the Guest Experience Manager. You’ll be on the floor, handling guest requests, VIP prep, and building the on-brand Guest Experience Log.

This hands-on role suits someone early in hospitality leadership, who loves the details and NYC culture. Reports to the Guest Experience Manager and works with Front Desk, F&B, and Housekeeping to deliver memorable stays and standout

Qualifications

• 1–2+ years in luxury, lifestyle, or high-end hospitality, ideally in front office, concierge, or guest relations.
• Warm, polished, and discreet with high-profile and discerning guests.
• Strong communicator in person and in writing.
• Organized and detail-oriented, able to juggle many requests at once.
• Comfortable working on the floor and on a flexible schedule, including evenings and weekends.

Responsibilities

• Maintain a strong guest-facing presence across the hotel, rotating hourly to engage with guests.
• Own guest recognition in real time, following up on check-in flags with personal introductions and table touches.
• Support F&B and Front Desk with guest feedback collection and follow-up.
• Partner with the Director of Guest Experience to ensure a consistent, personal experience from pre-arrival through departure.
• Review daily arrivals for VIPs and special occasions, ensuring requests are met before arrival.
• Write personal welcome notes, pre-check VIP rooms, and be the named contact for VIPs.
• Handle on-floor guest requests and resolve issues quickly with clear follow-through.
• Create memorable moments for guests and build relationships with repeat visitors.
• Help build and maintain the Guest Experience Log with local partner research and vetting.
• Promote and support hotel events and experiences.
• Assist in keeping guest preferences up to date for returning guests.
• Support service training and act as liaison between Front Office, Housekeeping, F&B, and Engineering.

Skills

Guest relations

Communication

Organization

Flexibility

Hospitality knowledge

Job description

Nine Orchard is a luxury 113-room hotel in Manhattan's Lower East Side seeking a Guest Service Coordinator to partner with the Guest Experience Manager. You’ll be on the floor, handling guest requests, VIP prep, and building the on-brand Guest Experience Log.

This hands-on role suits someone early in hospitality leadership, who loves the details and NYC culture. Reports to the Guest Experience Manager and works with Front Desk, F&B, and Housekeeping to deliver memorable stays and standout