Luxury Housekeeping Manager – Guest Experience Leader

Nine Orchard; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Nine Orchard is seeking a Housekeeping Manager to lead daily housekeeping operations and uphold the property's luxury standards. You will supervise Room Attendants and Housemen, inspect spaces, and partner with Front Desk and Engineering to ensure flawless guest experiences.

You will coordinate tasks in ALICE, run pre-shift briefings, manage inventory, and coach a team to deliver impeccable cleanliness, thoughtful touches, and consistent attention to detail across rooms and public areas.

Qualifications

• 3+ years of housekeeping leadership experience in a luxury or boutique hotel.
• High attention to detail and a commitment to excellence in cleanliness and presentation.
• Strong organizational, communication, and people management skills.
• Familiarity with ALICE or similar task management systems preferred.
• Flexible to work weekends and holidays.
• A passion for hospitality and an appreciation for thoughtful, guest-centered service.

Responsibilities

• Review daily Front Desk and Housekeeping pass-ons; follow up on guest requests and open tasks in ALICE.
• Open and assign guest rooms, review reports (Arrivals, OOO/OOS, Tasks, Amenity, House Status).
• Lead daily pre-shift meetings covering occupancy, VIPs, events, and safety.
• Inspect guest rooms, hallways, closets, public areas, and staircases for cleanliness and maintenance.
• Assign daily projects and priorities for Room Attendants and Housemen; ensure productivity goals are met.
• Review and maintain inventory levels in storage areas and supply closets.
• Manage Lost & Found, DND logs, discrepancy reports, and daily housekeeping documentation.
• Coach and train staff, ensuring all team members follow department standards.
• Communicate with Front Desk and Engineering to resolve issues promptly.
• Support special projects, events, and “General Clean” programs in assigned sections.

Skills

People management

Organizational skills

Communication skills

Attention to detail

ALICE familiarity

Weekend/holiday flexibility

Hospitality passion

Job description

Nine Orchard is seeking a Housekeeping Manager to lead daily housekeeping operations and uphold the property's luxury standards. You will supervise Room Attendants and Housemen, inspect spaces, and partner with Front Desk and Engineering to ensure flawless guest experiences.

You will coordinate tasks in ALICE, run pre-shift briefings, manage inventory, and coach a team to deliver impeccable cleanliness, thoughtful touches, and consistent attention to detail across rooms and public areas.