Front Office Supervisor: Guest Experience Leader

Hyatt Hotels Corporation; Napa, Northern (CA, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free room nights

Colleague discounts

Medical Insurance

Retirement plan

Tuition reimbursement

Job summary

Andaz Napa is seeking a Front Office Supervisor to lead the Front Office team, ensuring smooth guest check-in/out, services, and promotional activities. You will coach staff, handle guest inquiries, and maintain a high standard of hospitality in a fast-paced environment.

The role requires leadership, organizational skills, and a customer-first mindset, with flexible hours including evenings and weekends. Join Andaz Napa’s welcoming team and contribute to a memorable guest experience.

Qualifications

• Experience in Front Office operations and guest services.
• Strong communication and interpersonal skills.
• Proven leadership or supervisory experience preferred.
• Ability to lead, coach and motivate Front Office colleagues.
• Flexible availability including evenings, weekends, holidays, and varying shifts.

Responsibilities

• Lead the Front Office team and agents responsible for guest registration, hotel services, and promotions.
• Coach colleagues, respond to guest inquiries, process payments, and resolve guest concerns.
• Ensure smooth arrivals and departures and maintain professional guest interactions.
• Support a warm, efficient, and personalized service culture in Andaz Napa.

Skills

Front Office Operations

Guest Service

Leadership

Communication Skills

Customer Focus

Education

High school diploma or equivalent

Job description

Andaz Napa is seeking a Front Office Supervisor to lead the Front Office team, ensuring smooth guest check-in/out, services, and promotional activities. You will coach staff, handle guest inquiries, and maintain a high standard of hospitality in a fast-paced environment.

The role requires leadership, organizational skills, and a customer-first mindset, with flexible hours including evenings and weekends. Join Andaz Napa’s welcoming team and contribute to a memorable guest experience.