Front Office Director - Luxury Hospitality Leader

The Meritage Resort and Spa, Napa; Napa (CA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Annual bonus opportunities

Resort and dining discounts

Job summary

A luxury Napa Valley resort is seeking a Director of Front Office to lead the guest experience from arrival to departure. This role entails developing a high-performing team and ensuring service excellence across Front Desk, Concierge, and Bell/Valet services. The ideal candidate will possess strong leadership and financial acumen to drive operational success and foster a customer-centric culture. Competitive salary, annual bonuses, and various benefits are included, offering a compelling package for the right candidate.

Qualifications

• Minimum 5 years of experience in Front Office/Rooms in an upscale hotel or resort environment.
• 2-3 years in a leadership role overseeing Front Desk and additional guest service areas.
• Ability to lead teams and develop a positive work culture.

Responsibilities

• Lead and develop a high-performing Front Office team.
• Ensure exceptional guest experiences from arrival to departure.
• Set operational standards and manage daily Front Office operations.

Skills

Leadership

Customer Focus

Problem-Solving

Communication

Financial Acumen

Tools

Infor HMS

Job description

A luxury Napa Valley resort is seeking a Director of Front Office to lead the guest experience from arrival to departure. This role entails developing a high-performing team and ensuring service excellence across Front Desk, Concierge, and Bell/Valet services. The ideal candidate will possess strong leadership and financial acumen to drive operational success and foster a customer-centric culture. Competitive salary, annual bonuses, and various benefits are included, offering a compelling package for the right candidate.