Front Office Supervisor, FREE Medical, Dental, Vision

Andaz; Napa (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Complimentary room nights

Discounted colleague rate

Friends & Family rates

Job summary

Andaz Napa is seeking a Front Office Supervisor to lead the Front Office team, oversee guest registration, and ensure top-tier service in a creative, hospitality-focused setting.

The role emphasizes coaching staff, handling inquiries, processing payments, and maintaining a memorable guest experience in a full-service hotel environment. Evening/weekend availability may be required.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and a thorough understanding of Front Office operations.
• Prior supervisory or leadership experience preferred.
• Ability to lead, coach, and motivate Front Office colleagues.
• Professional, approachable, and comfortable engaging with guests.
• Strong problem-solving, organizational, and multitasking abilities.

Responsibilities

• The Front Office Supervisor leads the Front Office team and the agents responsible for the guest registration process, hotel services, and promotions.
• Coaches colleagues, responds to guest inquiries, processes forms of payment, and helps resolve guest concerns.
• Ensures smooth arrivals and departures and delivers warm, efficient, and personalized service in Andaz Napa's environment.

Skills

Guest service

Leadership

Communication

Problem solving

Organization

Education

High school diploma or equivalent

Tools

Hotel operating systems

Job description

Summary

The hourly rate for the Front Office Supervisor position is $25.00 and is eligible for FREE Medical, Dental and Vision.

Organization- Andaz Napa

Summary

The hourly rate for the Front Office Supervisor position is $25.00 and is eligible for FREE Medical, Dental and Vision.

At Andaz Napa, part of the World of Hyatt Lifestyle Brand, we believe our guests choose Andaz for our caring and attentive colleagues who deliver efficient service and meaningful experiences.

We are independent and free-thinking, fostering a workplace where creativity, individuality, and genuine hospitality thrive. Our team works in an environment that expects exceptional performance while offering rewarding opportunities in return—from career growth and job enrichment to a supportive workplace culture.

At Hyatt, our culture is built on exceeding expectations. With a commitment to respect, inclusion, and service, we create an environment where talent opens doors to exciting opportunities within the hospitality industry.

The Front Office Supervisor leads the Front Office team and the agents responsible for the guest registration process, hotel services, and promotions. This highly visible role provides frequent opportunities for meaningful conversation with guests and has a direct impact on creating a memorable guest experience.

The supervisor supports smooth arrivals and departures, coaches colleagues, responds to guest inquiries, processes forms of payment, and helps resolve guest concerns. The ideal candidate is an experienced hospitality professional who is confident, organized, service-focused, and committed to delivering warm, efficient, and personalized service in Andaz Napa's creative and supportive work environment.

If you are ready to take on new challenges, grow your career, and make a meaningful impact on the guest experience, Andaz Napa is ready for you.

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and a thorough understanding of Front Office operations.
• Prior supervisory or leadership experience preferred.
• Ability to lead, coach, and motivate Front Office colleagues.
• Professional, approachable, and comfortable engaging with guests.
• Strong problem-solving, organizational, and multitasking abilities.
• Ability to handle guest inquiries and concerns calmly and effectively.
• Ability to stand for long periods of time.
• Computer proficiency and ability to learn hotel operating systems.
• Flexible availability, including evenings, weekends, holidays, and varying shifts.
• High school diploma or equivalent preferred.

Our Values: Empathy | Integrity | Respect| Inclusion| Experimentation | Wellbeing

Why Work at Andaz Napa?

• Complimentary Hotel Room Nights*
• Discounted Colleague Rate & Friends & Family Room Rates Worldwide
• Discounted F&B when Staying at Hyatt Hotels Worldwide
• Medical, Dental and Vision Insurance (Full-Time Colleagues)
• Retirement Savings Plan
• Highly Competitive Salaries & Incentives
• Excellent Training and Professional Development
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more.
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition Reimbursement, up to $1,000 a year*

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.