Front Desk Supervisor: Lead Guest Experience & Team Growth

Sage Hospitality Group; Salvador (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Hotel discounts

Job summary

Sage Hospitality Group at Napa Valley Marriott Hotel & Spa in California is seeking a Front Desk Supervisor to lead the front office team and ensure smooth check-in/out, guest inquiries, and reservation handling.

You will train staff, uphold service standards, and resolve guest concerns with professionalism. The role offers a dynamic resort-like work environment in Napa Valley with access to on-site amenities and opportunities for growth within Sage.

Qualifications

• High school education or equivalent experience.
• Experience in front desk or hotel operations preferred.
• Ability to manage cash handling procedures and guest accounts.

Responsibilities

• Supervise front desk operations to ensure high service levels.
• Train and coach front desk staff for quality operation.
• Resolve guest issues and inquiries with timely, courteous responses.
• Handle check-in/check-out procedures and room charges accurately.
• Operate PBX, process wake-up calls, and manage guest communications.

Skills

Customer service

Supervisory skills

Cash handling

Communication

Team leadership

Education

High school education

Tools

PBX system

Cash register systems

Computer & POS

Job description

Sage Hospitality Group at Napa Valley Marriott Hotel & Spa in California is seeking a Front Desk Supervisor to lead the front office team and ensure smooth check-in/out, guest inquiries, and reservation handling.

You will train staff, uphold service standards, and resolve guest concerns with professionalism. The role offers a dynamic resort-like work environment in Napa Valley with access to on-site amenities and opportunities for growth within Sage.