Front Office Supervisor | Guest Experience Leader

Hei Hotels Inc.; Georgia; On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Time off

Pet insurance

Life insurance

401(k)

Hotel discounts

Job summary

HEI Hotels and Resorts is seeking an Assistant to the Front Office Manager to oversee daily desk operations, greet guests, and ensure efficient check-in/check-out. The role emphasizes accurate information, courteous service, and collaboration with the front office team.

You will handle registrations, room assignments, payments, and inquiries, while resolving guest issues with calm problem-solving and clear communication. The position offers full-time hours at a Georgia property.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Basic mathematical skills and ability to perform moderately complex calculations.
• Ability to input information using a moderately complex computer system.
• Ability to stand and walk at the front desk; observe emergency signs.

Responsibilities

• Assist Front Office Manager in managing Front Office operations to meet customer satisfaction and financial goals.
• Greet guests warmly and provide accurate information on hours, attractions and services.
• Complete registration processes and handle room assignments, rates, and keys.
• Verify credit card authorization and balance house accounts; perform calculations.
• Answer telephone inquiries promptly and relay messages accurately.
• Resolve guest issues by researching, deciding on solutions and taking action.

Skills

Customer service experience

Communication skills

Basic math skills

Computer literacy

Front desk operations

Emergency awareness

Verbal and written communication

Interpersonal relationships

Job description

HEI Hotels and Resorts is seeking an Assistant to the Front Office Manager to oversee daily desk operations, greet guests, and ensure efficient check-in/check-out. The role emphasizes accurate information, courteous service, and collaboration with the front office team.

You will handle registrations, room assignments, payments, and inquiries, while resolving guest issues with calm problem-solving and clear communication. The position offers full-time hours at a Georgia property.