Front Desk Supervisor — Growth, PTO & 401k Match

HEI Hotels & Resorts; Austin (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) with employer match

Hotel room discounts

Paid time off after 90 days

Job summary

HEI Hotels & Resorts is seeking an Front Office professional to assist the Front Office Manager in managing front desk operations, ensuring guest satisfaction, and upholding corporate policies while meeting financial goals.

You will oversee guest check-in/out, coordinate with departments, and support revenue-related tasks. The role emphasizes professional communication, problem-solving, and maintaining a welcoming environment for guests.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Communicate effectively to provide clear direction to staff.
• Greet guests with a friendly welcome and assist with requests.
• Complete registration by inputting data and setting room rates.
• Verify credit card authorization and balance a house bank.
• Answer calls, input messages, and retrieve mail as requested.
• Remain calm during emergencies and resolve guest issues with proper solutions.
• Provide clear direction to staff and ensure attendance rules are followed.
• Perform other job-related duties as assigned.

Skills

Customer service

Hospitality experience

Communication skills

Mathematical skills

Calculator proficiency

Computer input

Front desk duties

Team coordination

Tools

POS system

Job description

HEI Hotels & Resorts is seeking an Front Office professional to assist the Front Office Manager in managing front desk operations, ensuring guest satisfaction, and upholding corporate policies while meeting financial goals.

You will oversee guest check-in/out, coordinate with departments, and support revenue-related tasks. The role emphasizes professional communication, problem-solving, and maintaining a welcoming environment for guests.