Luxury Front Desk Supervisor - Guest Experience

Hei Hotels Inc.; United States; Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical & Dental

Time off

Pet insurance

Retirement plan

Employee discounts

Job summary

HEI Hotels and Resorts is seeking an enthusiastic Front Desk Associate to assist the Front Office Manager with daily operations and guest services at our Minneapolis property. You will greet guests, process check-ins/outs, verify room charges, and balance a portion of the house accounts with accuracy.

The role requires strong communication, basic math, and a professional, courteous demeanor to ensure exceptional guest experiences in a luxury environment.

Qualifications

• One year experience in customer service in hospitality or similar industry.

Responsibilities

• Assist the Front Office Manager in managing front office operations to ensure guest satisfaction and adherence to policies.
• Greet guests with a friendly welcome and verify information during check-in/out.
• Input guest data and room charges into the computer system; verify room rate and occupancy.
• Balance cash and handle vouchers, travelers checks, and other payments.
• Resolve guest issues by researching and applying effective solutions.
• Communicate clearly with staff and guests, providing directions and local information.

Skills

Customer service

Hospitality experience

Communication skills

Mathematics

Tools

Calculator

Job description

HEI Hotels and Resorts is seeking an enthusiastic Front Desk Associate to assist the Front Office Manager with daily operations and guest services at our Minneapolis property. You will greet guests, process check-ins/outs, verify room charges, and balance a portion of the house accounts with accuracy.

The role requires strong communication, basic math, and a professional, courteous demeanor to ensure exceptional guest experiences in a luxury environment.