Front Office Leader: Elevating Guest Experience

Capital Vacations, LLC; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental with employer contrib [

Voluntary Life Insurance

Company-paid life insurance

Long term disability

Travel perks to resort locations

Perks program

Job summary

Capital Vacations, LLC seeks a Hospitality Supervisor – Front Office to oversee the daily operations of the front desk, rooms control, and PBX while maintaining strong interdepartmental relationships. You will lead by example, monitor service levels, and drive improvements to guest experience at resort locations.

The ideal candidate has 3+ years of supervisory/management experience in hotel or resort operations, exceptional communication and leadership skills, and a preference for bilingual

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of supervisory/management experience in hotel/resort operations.
• Bilingual preferred; higher pay for bilingual candidates.

Responsibilities

• Supervises daily operations of the front desk, rooms control, and PBX.
• Leads by example and manages the front office team.
• Monitors service levels and initiates improvements to guest experience.
• Supports the General Manager in implementing new service initiatives.
• Serves as Manager on Duty as needed and works across shifts.
• Handles guest comments and concerns and trains staff as required.

Skills

Exceptional communication

Leadership abilities

Bilingual preferred

Education

High School Diploma/GED

Job description

Capital Vacations, LLC seeks a Hospitality Supervisor – Front Office to oversee the daily operations of the front desk, rooms control, and PBX while maintaining strong interdepartmental relationships. You will lead by example, monitor service levels, and drive improvements to guest experience at resort locations.

The ideal candidate has 3+ years of supervisory/management experience in hotel or resort operations, exceptional communication and leadership skills, and a preference for bilingual